BFSI

ResolX gives banks something rare, integrated operational sovereignty

A refined ecosystem, thoughtfully-built for Banking and Financial Services. No more scattered tools. No more customers left hanging.
Curating resolution-first, white-glove concierge experiences.

The concierge standard: High-fidelity banking sovereignty

A strategic move for retail banking heads, CFOs and CX leaders Trust is earned in moments. ResolX turns every interaction into one of those moments. We move the model from "tool" to solutions as a service, so your brand always shows up polished, personal and present.

From Loops to Conversations:

ResolX manages 35%+ of voice queries end-to-end. No keyword prompts. No cold transfers. Just intuitive, agentic conversations the kind that feel like talking to a seasoned banker.

Reach with Revenue:

New fund offers and campaigns run on speed. Our platform reaches 800,000+ customers in days, spotting intent, qualifying leads, keeping your pipeline full.

Always Open, Always Ready:

99.99% uptime. 365 days a year. Your premium service desk never sleeps. Never stumbles.

We Own the Resolution:

From high-stakes account openings to sensitive recovery conversations, we stay accountable until your brand's integrity is fully secured. That is our Rest Assured Pledge.

No more losing clients to fragmented banking and insurance queries. ResolX turns every interaction into an expert-led consultation. Confident, compliant and consultative every time.

Onboarding & Account Lifecycle

A premium welcome that drives immediate activation.

What we manage:
Verification status. Account activation. Digital welcome kit delivery.

Initial onboarding support. ResolX walks every new customer through the full journey from sign-up to funded. The first impression lands like a premium check-in. Polished. Warm. Certain.

24/7 Customer Service &
Technical Support

Instant answers. Zero "let me check the system" pauses.

What we manage:
‍Transaction disputes. Balance inquiries. Mobile app login. Password resets.

ResolX pulls real-time data straight from your core banking APIs giving your agents the intelligence of a seasoned banker. From day one.

Consultative Sales & NFO
Outreach

Scale your reach. Keep every ounce of the personal touch.

What we manage:
Eligibility checks. Product comparisons. NFO interest capture.

Reach 800,000+ customers for every NFO launch every 15 to 30 days. Spot your high-intent prospects. Nurture them with focus.

Dignified Collections & Recovery

Protecting the customer relationship through every financial conversation.

What we manage:
Payment reminders. Settlement talks. Restructuring requests.

ResolX makes every message tonally right - warm, respectful, human. Monitors 100% of interactions for full regulatory compliance. Every time. No exceptions.

The "Art of the Possible":
Applied Efficiencies

The Old Way

New Fund Offer (NFO):
Outreach limited by staffing. Leads lose heat
within 48 hours.

Transaction Dispute:
Multiple transfers. An agent searches
the log manually.

Technical Surge:
High call volume stretches teams and
extends wait times.

Collections:
Scripted outbound calls that feel impersonal
and strain compliance.

The ResolX Way

New Fund Offer (NFO):
Instant outreach to 800,000+ customers. High-intent leads qualified in hours.

Transaction Dispute:
Omvia recognises the caller. Prowise fetches transaction data via API. Instantly.

Technical Surge:
Elastic resolution. 100% of queries managed. 99.99% uptime. Always on.

Collections:
That feel impersonal and strain compliance. Penpal humanises every contact. Frequensee audits 100% of calls.

Built for financial institutions, designed for your customers' trust

This is not just a tool
This is a standard

Let’s #ResolXIt