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Aviation
ResolX provides operational sovereignty for airlines
We offer microservice entry points targeted resolutions for your most painful bottlenecks allowing you to scale quickly and manage disruptions with absolute certainty.
Resolutions Over Tools
CFOs and CX leaders are tired of "tech bloat" buying tools that promise efficiency but lead to fragmented data and broken customer journeys. ResolX transforms from AI-as-automation to human intelligence-as-a-service.
✈
Own the outcome, not the stack:
We provide you a platform, and we own the resolution. We stay accountable to ensure your success is thorough through our Rest Assured Pledge.
Scale Without Headcount:
Handle cancellation and rescheduling enquiries without an increase in staffing cost.
Zero-Friction Consolidation:
Shift from mailboxes and uneven tracking to a unified 360-degree outlook of the passenger interaction.
Operational Resilience:
Our architecture will take care of 99.99% uptime, critical for 24/7 global airline operations.
Disruption & Change Management
No more losing passengers while managing irregular operations (IROP). ResolX will do the heavy lifting of high-volume disruptions for you.
Rescheduling and Cancelling
Automating end-to-end processing.
Refunds and Travel Certificates
Rapid turnaround for financial resolutions.
Medical Waivers
Human-like handling, empathetic of sensitive documentations.
Special Handling & Policy Resolution
Release your agents from low-value and
policy-heavy queries
The "Art of the Possible":
Applied Efficiencies
The Old Way
Flight disruption:
Agents overwhelmed, queues spike, passengers
wait hours.
Agents overwhelmed, queues spike, passengers
wait hours.
Refund request:
Enters a queue, processed in days, passenger chases multiple times.
Enters a queue, processed in days, passenger chases multiple times.
Baggage query:
Agent hunts policy docs, answer delayed, cases
escalate.
Agent hunts policy docs, answer delayed, cases
escalate.
Rescheduling:
Manual changes across systems. Limited visibility. Long wait times and repeated follow-ups.
Manual changes across systems. Limited visibility. Long wait times and repeated follow-ups.
The ResolX Way
Flight disruption:
Disruptions absorbed instantly - rescheduling handled end-to-end, zero agents added.
Disruptions absorbed instantly - rescheduling handled end-to-end, zero agents added.
Refund request:
Refunds and travel certificates issued rapidly, confirmed in the same interaction.
Refunds and travel certificates issued rapidly, confirmed in the same interaction.
Baggage query:
Resolved on first contact - lost, damaged and special equipment handled accurately.
Resolved on first contact - lost, damaged and special equipment handled accurately.
Rescheduling:
Changes handled instantly with real-time availability, confirmed in one interaction without follow-ups.
Changes handled instantly with real-time availability, confirmed in one interaction without follow-ups.
