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Resolutions Over Tools
CFOs and CX leaders are tired of "tech bloat" buying tools that promise efficiency but lead to fragmented data and broken customer journeys. ResolX transforms from AI-as-automation to human intelligence-as-a-service.
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Own the outcome, not the stack:
We provide you a platform, and we own the resolution. We stay accountable to ensure your success is thorough through our Rest Assured Pledge.
Scale Without Headcount:
Handle cancellation and rescheduling enquiries without an increase in staffing cost.
Zero-Friction Consolidation:
Shift from mailboxes and uneven tracking to a unified 360-degree outlook of the passenger interaction.
Operational Resilience:
Our architecture will take care of 99.99% uptime, critical for 24/7 global airline operations.
Disruption & Change Management
No more losing passengers while managing irregular operations (IROP). ResolX will do the heavy lifting of high-volume disruptions for you.
Rescheduling and Cancelling
Automating end-to-end processing.
Refunds and Travel Certificates
Rapid turnaround for financial resolutions.
Medical Waivers
Human-like handling, empathetic of sensitive documentations.
Special Handling & Policy Resolution
Release your agents from low-value and
policy-heavy queries
The "Art of the Possible":
Applied Efficiencies
The Old Way
Flight disruption:
Agents overwhelmed, queues spike, passengers
wait hours.
Agents overwhelmed, queues spike, passengers
wait hours.
Refund request:
Enters a queue, processed in days, passenger chases multiple times.
Enters a queue, processed in days, passenger chases multiple times.
Baggage query:
Agent hunts policy docs, answer delayed, cases
escalate.
Agent hunts policy docs, answer delayed, cases
escalate.
Rescheduling:
Manual changes across systems. Limited visibility. Long wait times and repeated follow-ups.
Manual changes across systems. Limited visibility. Long wait times and repeated follow-ups.
The ResolX Way
Flight disruption:
Disruptions absorbed instantly - rescheduling handled end-to-end, zero agents added.
Disruptions absorbed instantly - rescheduling handled end-to-end, zero agents added.
Refund request:
Refunds and travel certificates issued rapidly, confirmed in the same interaction.
Refunds and travel certificates issued rapidly, confirmed in the same interaction.
Baggage query:
Resolved on first contact - lost, damaged and special equipment handled accurately.
Resolved on first contact - lost, damaged and special equipment handled accurately.
Rescheduling:
Changes handled instantly with real-time availability, confirmed in one interaction without follow-ups.
Changes handled instantly with real-time availability, confirmed in one interaction without follow-ups.
